Wholesale Orders
For wholesale orders Manga Beads prefers a minimum of $400 for an initial order and subsequent orders may be less. This initial amount allows a nice variety of jewelry with a number of pieces for any gift shop display.
Ordering
Orders may be placed by the e-mail, phone, mail or fax. The buyer will be sent a draft invoice for approval prior to the order being fabricated. Individual orders are accepted upon request. Please contact Maria directly to request more information.
To Contact Maria Baker
Email: MangaBeads@sbcglobal.net
Phone/Fax: (916)443-4514
Special Orders
Buyers are welcome and encouraged to place special orders (see the Animal Safari and Mists of Asia collections). Color preferences, necklace length, animal choices or other requests are welcome. Clip-on earrings are made upon request. Some requests may change the cost of an item. Please feel free to contact Maria for details.
Open Orders
Many buyers prefer to give a dollar amount for an order and leave the selection of the items to Maria. In this case, a variety of items will be included based on the instructions from the buyer.
Completion Time
Average completion time is 6-8 weeks. Orders of $400 or less may average 3-4 weeks. All orders will be completed in the order of their submission. Buyer may state when they wish to receive their order, otherwise they will be contacted when the order is completed.
Payment
In an effort to maintain low prices credit cards are not accepted. Payment may be made by check or money order. A net 30 day policy is in place for all zoo and aquarium friends. Please make checks payable to “Maria Baker”. If you do not have Maria’s address please contact her via email.
Shipping Policy
Preference is given to FedEx Ground. Please indicate if there is another preference in carriers. Insurance will be included in the shipping cost.
Price Changes
Occasionally price changes may be necessary. If an increase occurs, it will be noted on the web site or on collateral in the month of January. The price will then be held throughout that year. In an effort to maintain price points favorable to zoo and aquarium shops, substitute stones, pearls or beads may be used. These substitutions will be subtle and will not change the spirit or integrity of the piece. Such changes are based on availability and current cost of components used in the jewelry. By being flexible in this manner, prices may be held down and the jewelry pieces may be viewed as unique and of a “limited” quantity. Please feel free to ask about this policy.
Donation Policy
Each December, the total purchases of each buyer are calculated and 10 percent of that year’s gross will be donated for any conservation program being conducted at that institution. The donation check will be sent to the zoo director or development director with a copy of the letter sent to the gift store buyer.
Customer Service
It is Maria’s sincere wish to provide the highest customer service to all her zoo and aquarium friends.
Shipments will include instructions for the care of the knotted jewelry. These instructions may be given to the customer, as well as provide information for the store personnel.
Jewelry items will have tags which include the identification of beads used.
Earrings are shipped on Manga Bead cards with clips for hanging.
Please inspect your shipment within five days of delivery to verify that all pieces arrived safely. If an item has been “injured” during shipment, please return immediately. Your shipping cost will be refunded to you. Please contact Maria if for any reason you are not satisfied with your order.
Repair Policy
Repairs will be done at no cost to the gift shop. Repairs for customers will be done at no cost if there is defective workmanship. There will be a cost to replace a component that a customer has lost or if the customer is responsible for the damage. Store personnel are welcome to contact Maria to discuss any such problems.